Whot365 strives to provide its customers with the best possible gaming experience and customer support, part of which includes a commitment to ensure our customers are gambling responsibly. We are dedicated to making gaming an enjoyable leisure activity and providing a betting experience that invokes excitement and fun for all involved parties. While the majority of players enjoy the entertainment and gaming services we provide, there are, unfortunately, some people for whom gaming becomes an addiction, which can result in both financial and personal issues arising. Whot365, a responsible gaming company, is aware of the problems that can arise when unhealthy gaming habits are developed. As such, Whot365 has a series of measures to promote responsible betting and identify when customers develop problems. For example, users are encouraged to set limits on their spending; we monitor deposits and withdrawals from customer accounts, and we suspend accounts where transactions are irregular and fall outside of standard practices. On previous occasions, we suspended/terminated player accounts where it was evident that the customer had a gambling problem and will continue to do so in the future.
It is more than just a game; the risks are real.
We strongly encourage our customers to act responsibly and maturely when gambling. Furthermore, we take our responsible gaming obligations as license holders very seriously and strive to exceed the expectations placed on us. We encourage our customers to remain in control of their betting actions and to remain cognizant of the following healthy betting practices:
Players should always set time and money limits on their betting activities before they begin and honor such limitations.
Only place bets with amounts you can afford to lose and/or funds set aside for entertainment.
Before engaging in any betting activities, players should fully understand how the game or sport works and the odds of winning vs. losing.
In relation to sports betting, players should always be aware that live sporting events often provide unexpected results, and they cannot solely rely on the betting odds provided, even if such odds are heavily in one team’s favor.
Gambling should be entertaining and not seen as a source of income or a get-rich-quick activity.
Players should always balance recreational gambling with other hobbies and interests. If gambling becomes the sole interest of a player, the player should seek professional guidance.
Players should only place bets when they are in a positive mood and should not use betting to make themselves feel better.
Bet sensibly and never chase your losses. Players should never consume alcohol before or during the placing of a bet, as one’s judgment can be impaired as a result.
Keep track of the time and amount you spend. Identify if you have a problem.
We encourage players to take a proactive approach in identifying if they have a problem. To this end, players are advised that the following factors are indications of a gambling problem:
The frequency of betting increases over time.
The amounts placed on bets increase over time.
Gambling takes priority over personal relationships.
Gambling takes priority over other hobbies and ordinary day-to-day activities.
Borrowing money to place bets.
The player’s time and thoughts are always preoccupied with gambling activities.
Gambling is used as an attempt to elevate one’s mood.
Players bet more to try and recover losses from previous bets.
Players are dishonest about the frequency of gambling and the amounts lost as a result.
Gambling has caused damaging consequences in the player’s private, social, and professional lives.
Players have tried to quit gambling but are unable to do so.
Players feel restless and irritable when they are not able to gamble.
Players are selling their property to obtain money to gamble or engage in illegal activity to secure funds for gambling.
Gambling makes players feel depressed or suicidal.
What should players do if they believe they have a problem and cannot stop alone?
We encourage our players who have problems to contact our customer support. We provide contact information for organizations that offer free gambling addiction advice and guidance. We furthermore suspend the accounts of players with gambling problems to remove the temptation of gambling. Our customers can also communicate with us via email and text message if they don’t feel comfortable speaking directly about their problems. Players can rest assured that any information they share with us will be kept strictly confidential and will find itself in the public domain.
Whot365 takes its responsibility to prevent underage gambling very seriously. We ensure that all necessary steps are taken to ensure players below